Cancellation & Shipping Policy

Last Updated: August 2026

At Kera Fresh, we aim to process every order as quickly as possible to ensure timely delivery of fresh food products. For this reason, cancellation requests are subject to the status of your order at the time of the request.

Customers may request to cancel an order before it has been processed or dispatched for delivery. Once an order has entered the preparation or dispatch stage, it can no longer be cancelled due to the perishable nature of the items and our commitment to maintaining product quality.

If your cancellation request is approved, any eligible refund will be processed using the original payment method whenever possible. The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

Kera Fresh reserves the right to cancel any order if there are unforeseen circumstances affecting product availability, delivery, payment verification, or any other operational reason. In such cases, customers will be notified promptly, and any eligible payment received will be refunded.

For any cancellation requests or questions regarding your order, please contact our customer support team as soon as possible using the contact details available on our website.